Client Support will attempt to repair personally owned computers for faculty and staff if the problem is software related. However, we will not perform any hardware repair due to liability issues. If your computer is still under warranty, you should make arrangements with the manufacturer for repairs. If your computer is no longer under warranty, you should take it to a reputable dealer.
In the event your computer requires virus removal or other software support, contact us at (704) 461-6247 or simply bring your system to our office. We are located in the Haid Mezzanine.
- Please bring only your computer, and your power cord if it is a laptop. Do not bring your keyboard, mouse, monitor, cables, or other peripheral devices. If you have a laptop bag, please do not leave it with us.
- You will be asked to read and sign the Equipment Repair Release Form before we can perform any repairs on your system.
- Repair requests are addressed on a first-come, first-served basis. Repair time will vary depending on what your issue is, how many other requests are being handled, and the availability of our support staff. Contact us at (704) 461-6247 for estimated repair times, or inquire when you drop off your system.
Methods to Protect a Windows PC
You can take action to prevent malicious software from compromising your computer. What follows are some information and recommendations for basic computer security measures.
A firewall is often your first line of defense against malicious attacks. It is designed to prevent unauthorized users from gaining access to your system remotely (over the internet).
The latest Windows operating systems have a standard firewall built in. It is usually enabled by default. Follow the link below for your version of Windows for instructions on enabling and disabling your firewall:
Antivirus software is designed to prevent, detect, and remove various forms of malicious software (malware), such as viruses, worms, trojans, and spyware. Windows does not come with built-in antivirus software. Below are the antivirus programs that we recommend. They are all free to download and use:
In order to be effective, your antivirus program must be able to update itself on a regular basis. If you use commercial antivirus software, you will have to pay for a subscription to these updates. With free software, updates are also free and should be enabled automatically.
Web Based Antivirus Scanners
These antivirus programs do not offer constant protection, but can be used to quickly scan your computer for infections on a per-use basis. Here are some antivirus scanners that can be run from your web browser:
It is important to keep Windows up to date with the latest security patches and fixes. In Windows XP, Vista, and 7, automatic updates are usually enabled by default. Here's how to check your Windows Update settings or manually install updates:
Mac OS X Security
Please visit Apple's support site for Mac OS X security related questions: