Self-Service

Client Support will attempt to repair personally owned computers for students if the problem is software related. However, we will not perform any hardware repair due to liability issues. If your computer is still under warranty, you should make arrangements with the manufacturer for repairs. If your computer is no longer under warranty, you should take it to a reputable dealer. Students can receive computer repairs locally here in Belmont, NC from HJRSOFTWARE.

In the event your computer requires virus removal or other software support, contact us at (704) 461-6247 or simply bring your system to our office. We are located in the Haid Mezzanine.

  • Please bring only your computer, and your power cord if it is a laptop. Do not bring your keyboard, mouse, monitor, cables, or other peripheral devices. If you have a laptop bag, please do not leave it with us.
  • You will be asked to read and sign the Equipment Repair Release Form before we can perform any repairs on your system.
  • Repair requests are addressed on a first-come, first-served basis. Repair time will vary depending on what your issue is, how many other requests are being handled, and the availability of our support staff. Contact us at (704) 461-6247 for estimated repair times, or inquire when you drop off your system.

Methods to Protect a Windows PC

You can take action to prevent malicious software from compromising your computer. What follows are some information and recommendations for basic computer security measures.

Personal Firewalls

A firewall is often your first line of defense against malicious attacks. It is designed to prevent unauthorized users from gaining access to your system remotely (over the internet).

The latest Windows operating systems have a standard firewall built in. It is usually enabled by default. Follow the link below for your version of Windows for instructions on enabling and disabling your firewall:

Antivirus

Antivirus software is designed to prevent, detect, and remove various forms of malicious software (malware), such as viruses, worms, trojans, and spyware. Windows does not come with built-in antivirus software. Below are the antivirus programs that we recommend. They are all free to download and use:

In order to be effective, your antivirus program must be able to update itself on a regular basis. If you use commercial antivirus software, you will have to pay for a subscription to these updates. With free software, updates are also free and should be enabled automatically.

Web Based Antivirus Scanners

These antivirus programs do not offer constant protection, but can be used to quickly scan your computer for infections on a per-use basis. Here are some antivirus scanners that can be run from your web browser:

Windows Update

It is important to keep Windows up to date with the latest security patches and fixes. In Windows XP, Vista, and 7, automatic updates are usually enabled by default. Here's how to check your Windows Update settings or manually install updates:

Mac OS X Security

Please visit Apple's support site for Mac OS X security related questions:

    Public Wireless

    Public wireless is available in most buildings on the main campus and the Sacred Heart Campus excluding the Residence Halls. There are up to four options for accessing the public wireless network depending on your location:

     

    Location : Currently Stowe Hall only (More locations to come)

    SSID: bacnet    PASSWORD: none

    DESCRIPTION: Traffic on this network is not encrypted. Your internet browsing sessions can be easily observed or hijacked by a third party.

    SSID: bacnet_secure    PASSWORD: bacnet_secure

    DESCRIPTION: Traffic on this network is encrypted. It is far more difficult for a third party to observe or hijack your browsing session.

     

    Location : St. Leo's, Holy Grounds, Haid, Library, Science, Student Commons, Dining Hall, Wheeler Center, Sacred Heart and Mercedes Hall

    SSID: bacnet_mesh    PASSWORD: none

    DESCRIPTION: Traffic on this network is not encrypted. Your internet browsing sessions can be easily observed or hijacked by a third party.

    SSID: bacnet_secure_mesh    PASSWORD: bacnet_secure

    DESCRIPTION: Traffic on this network is encrypted. It is far more difficult for a third party to observe or hijack your browsing session.

     

    Is the network secure?

    BAC Wi-Fi access is as secure as any open public access network. It is always a good idea to make sure your computer has a local firewall turned on and that your Anti Virus and system software is up-to-date. It is also a good idea to make sure you are on an SSL-encrypted web page prior to sending or receiving confidential data. Belmont Abbey college assumes no risk for any viruses, identity theft, or any other malicious or unwanted activities which can occur to individuals accessing a public network.

    Wireless access in the Residence Halls is provided by Time Warner, for more information see this page: Network Connection

    Note: Belmont Abbey College reserves the right to monitor Wi-Fi activity, filter content and otherwise control or prohibit wireless access usage.

    Belmont Abbey College Information Technology (IT) has partnered with ScholarBuys for your personal purchases.  As members of the North Carolina Independent Colleges and University consortium, we participate in volume licensing programs and are able to extend those discounts to you.  Belmont Abbey College has both a Microsoft and Adobe agreement. Microsoft Student Select products are available via electronic secure download. 

    Ordering is easy!

    1. Visit Varsity Buys - Belmont Abbey College Student
    2. Click on the Student tab near the top of the page
    3. Go to Brands, select either “ Microsoft Student Select”  or ”Adobe Discount Program”
    4. Shop
    5. Agree to End User License Agreement (EULA)

    You will be required to submit proof of enrollment to ScholarBuys.  Upon completion of your order, you will receive instructions regarding how to upload your proof. Examples include: a copy of your tuition payment, acceptance letter, or class schedule. ScholarBuys also partners with the National Student Clearinghouse to verify student status electronically in real time.

    Scholarbuys offers additions items for personal purchase.  Belmont Abbey College does not recommend or support the products offered.

    If you have any questions about this program or the products, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. directly for assistance.

    Developed by Sungard, Self Service is an internet based website system designed to provide students, faculty, staff and other members of an educational institution's learning community with "anytime, anywhere" access to information about academic services.  Self Service leverages the information management capabilities of the PowerCAMPUS administrative software system.

    The user requirements include a PC, Mac, or other personal computing device with Internet connectivity and a standard Web browser (IE 7 or higher being the recommended browser).  You browser must have cookies and javascript enabled in order to see all the features of Self Service.

    Documentation

    The following pages and files are provided for ease of use

    Belmont Abbey College uses PaperCut, a print management application to enable printing for Students. Based on usage from the Fall 2010 semester and in consultation with the Academic Computing Subcommittee we have set quotas for student printing. The semester print quota per student is 600 pages. Printing on two sides of a sheet of paper only counts as one page. The goal in implementing print management is to reduce waste.

    Based on caculations from the PaperCut server the College has saved the following from May 3 2010 - August 16 2011

    savings
    Only 2.966% of students exceeded 600 pages during the Fall 2010 semester. If you exceed 600 pages in a semester you will need to purchase additional pages. You may purchase pages at the Library Circulation Desk. One dollar $1 gives you 20 pages and five dollars $5 for 100 pages.

    Quotas will be reset each semester.

    You can see your current usage using the following link:

    PaperCut Print Server

    NOTE: Link will only work from a computer on Campus.

    IT operates the phone system used at BAC. It provides phone service and voice mail to faculty, and staff, and courtesy phones for resident students.

    Dialing Pattern

    9-ten digit phone number                             

    To make a call to a number on-campus, lift the handset and dial the four-digit extension of the person you are calling.

    To make a call to a local number off-campus, lift the handset, dial 9 to get an outside line, then dial the area code and number of the person you are calling.

    Students will not be able to make a long-distance or any toll related calls directly from the courtesy phones. You will need to use a calling card or your cell phone for these calls.

    Welcome to Belmont Abbey College

    Throughout this website you will find information about Information Technology and the services we provide on campus.

    At the "New Student Orientation" that you attended, you should have received a packet that has information from Information Technology such as your "New Student Welcome Letter".  This letter contains your username and password to access the computers and service such as Self-Service and the Client Support Help Desk.  

    Please note that your passwords are computer generated and can not be changed.  If for some reason you feel that your account has been compromised, please feel free to contact the Client Support Help Desk for assistance.

    Below are a few links that will provide necessary information that we usually present at the "New Student Orientation":

    Please feel free to contact Information Technology if you have any questions.