Abbey IT Help Desk

The Abbey IT Help Desk is the primary contact for students, faculty, and staff, offering assistance with questions, requests, and suggestions. Our dedicated staff will either address your needs directly or escalate them to the appropriate department for resolution.

Help Desk Hours: 24/7 365 days a year

Call: 704-461-6247

Frequently Asked Questions

  • Your BAC student email address was sent to you when you were accepted to BAC.
  • Your password was sent to you in the acceptance letter that contains your email and default password. Visit here to change your password and setup MFA.
  • Your Student Identification Number is your 9-digit number that begins with a capital “P”
  • You must protect your ID number, as it is your gateway to your student records and must be listed on certain BAC forms.

Gmail is BAC’s official email system. You can login by visiting Gmail.

Your email address will be included in your BAC acceptance letter along with your default password that must be changed first by going to the password reset portal.

If you experience further problems, please contact the IT Tech Support Desk at 704-461-6247 or submit a ticket through the online IT Support System.

Visit canvas. Sign in using your provided BAC username and password that you had changed.

Registered classes do not show up until a few days before the class start date.

Courses may also start appearing in a Canvas account closer to the beginning of a term, but they may not be published by the instructor until the first day of class. After registering for a course, it may take up to 24 hours before the course is available in the account. You may be able to access the course in the morning hours the following day.

For further assistance with Canvas you may:

  1. Contact the IT Support Desk at 704-461-6247 or submit a ticket through the online IT Support System.
  2. Select the “Help” link within Canvas and then either select “Search the Canvas Guides” or “Report a Problem”.
  3. Current Canvas system status is available at https://status.instructure.com

Students who are currently enrolled may login to student campus computers using the same Username and Password required for myAbbey(Self Service, Canvas etc.). Alumni are not permitted to sign into campus computers.

Printing is available by emailing your file to print@bac.edu.

The following file types are recommended when printing:

  • PDF
  • Word Doc
  • Powerpoint
  • Excel

Head over to any Canon printer on campus and login using your student ID without the P and leading zeros. Select your files you want to print and then select print + delete. You can then log out.

The Canvas Orientation course can be found on the Dashboard as soon as you access your Canvas account and in the Courses menu. The Canvas Orientation provides an overview of how to navigate Canvas, communicate with your instructor and classmates, and submit assignments.

It is important to complete this orientation as soon as possible since it is required before a student can turn in assignments and appear properly on the instructor’s roster. After successfully reviewing each Module in the orientation course and clicking the Finish Orientation button on the last page, the orientation will be complete and full Student access will be granted for each course a student is registered for.

To install Office visit portal.office.com and sign in with your bac email and password. Once signed in, on the right side of the page click on install. then click office 365. Proceed with the installation. Once Installation is complete, open one of the apps and activate office by typing in your bac credentials.

BAC provides campuswide wireless access for staff, faculty, students, and guests.

Wireless information can be found here.

For questions about WiFi access contact the IT Support Desk at 704-461-6247, open 24/7.

The following browsers are compatible with the BAC website and various applications. For the best experience, update to the latest version for the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

Internet Explorer (IE) is not recommended and is not compatible with Canvas. Microsoft retired the IE browser and all support for it on June 15, 2022.

You may sometimes need to clear your browser cache for the latest version of a page or PDF to load properly.

Here are steps to clear your cache in common browsers:

Clearing Cache in Google Chrome

  1. Select the Google Chrome menu in the browser toolbar.
  2. Choose Clear Browsing Data.
  3. In the dialog that appears, select the check boxes for the types of information that you want to remove, in this case the Cached Images and Files box.
  4. Use the drop-down menu at the top to select the amount of data that you want to delete. Select Beginning of Time to delete everything.
  5. Click Clear Data.
  6. Refresh your browser window.

Clearing Cache in Mozilla Firefox

  1. Select the History menu in the browser toolbar.
  2. Choose Clear Recent History.
  3. In the dialog that appears, select the check boxes for the types of information that you want to remove, in this case the Cache box.
  4. Use the drop-down menu at the top to select the amount of data that you want to delete. Select Everything to delete everything.
  5. Click Clear Now.
  6. Refresh your browser window.

Clearing Cache in Safari

  1. Select the History menu in the browser toolbar.
  2. Choose Clear History.
  3. Use the drop-down menu to select the amount of data that you want to delete. Select All History to delete everything.
  4. Click Clear History.
  5. Refresh your browser window.

Clearing Cache in Microsoft Edge

  1. Select the Settings and More menu (the icon with three dots in the corner of your browser).
  2. Choose Settings, then Privacy, Search, and Services.
  3. In the Clear Browsing Data section, click Choose What to Clear.
  4. In the dialog that appears, select the check boxes for the types of information that you want to remove, in this case the Cached Images and Files box.
  5. Use the drop-down menu to select the amount of data that you want to delete. Select All Time to delete everything.
  6. Click Clear Now.
  7. Refresh your browser window.

After clearing your browser’s cache in any of those four main browsers, refresh the website browser window and images, and page elements should work as designed.