Windows 11 In-Place Upgrade Now Deploying

Who: Faculty, staff and public BAC computers running Windows 10

What: Windows 11 In-Place Upgrade

When:

• Start Date: Monday, May 13, 2024, Windows 11 becomes available for upgrade.
• Installation Deadline: Friday, September 27, 2024, 5:30 p.m.

Office of Information Technology (OIT) at BAC has rolled out the Windows 11 in-place upgrade for faculty, staff, and public  computers running Windows 10. Starting Wednesday, May 15, 2024, the upgrade is available.

Compatibility and Support

Windows 11 will not be compatible with all devices. Computers issued by BAC after 2017 are expected to support the upgrade. If your device was manufactured before 2017 and the Windows 11 update does not appear in Windows Updates, it may not support Windows 11. Contact the help desk for further questions at 704-461-6247.

Installation Recommendations

OIT advises installing the update early to manage when reboots and start-up delays occur. Running the update before the deadline allows you to schedule reboots when it’s least disruptive, ideally at the end of your workday.

Installation Duration

The upgrade process will take 1-2 hours, during which you will need to plan accordingly to minimize downtime. The final restart, necessary to complete the installation, will last about 15-30 minutes.

Remote Installation

The upgrade can also be initiated remotely but your device must be plugged up to BAC’s network whether it is Ethernet or Wireless in order to complete the upgrade.

Automatic Installation

If the Windows 11 upgrade has not been installed by 5:30 p.m. on Friday, September 27, 2024, it will automatically begin the next time the computer is powered on.

Troubleshooting

Should the update encounter issues, the computer will attempt to revert to Windows 10. If this reversion fails, contact 704-461-6247 for support.

For further assistance, reach out by submitting a ticket, calling 704-461-6247, or emailing support@bac.edu. Early update installation is strongly recommended to ensure a smooth transition and minimal disruption.